Frequently Asked Questions:

1) I can't remember my password.
Please use the "Remember Password" feature located on the login page.

2) I didn't receive a confirmation email or receipt.
Sometimes e-mails may get filtered into a "bulk bin" depending on your security levels in your e-mail program. Please check the bulk bin. If you still did not receive the email, you can still log into your members area by using the email address you joined with, and the password you chose.

3) I just signed up for a basic autoresponder account, but cannot log into it.
The basic autoresponder system takes up to 48 hours to activate your account. When it is activated, you will need to use your DigitalAdGear login credentials to log into your autoresponder account.

4) I just ordered leads, when will I get them.
Leads are delivered within 48 hours of when they were ordered. In rare cases when lead order volume is high it may take longer due to the need for us to validate every lead before we deliver it to you.

5) Where do I download my leads.
You can download them from the "download leads" link in your DigitalAdGear members area.

6) How do I cancel a my membership.
You can cancel your recurring billing charges by logging into your DigitalAdGear account and clicking on the "purchased products" link, then click on the "downgrade" link of the product you wish to cancel and that product will be canceled.

7) How do I know my Campaign Fox message series is being sent.
You will need to use a tracking link for your Campaign Fox message series. Use a tracking/redirect link that will track click-through's for you. DigitalAdGear provides the option to purchase tracking link ability.

8) Can I upload outside leads to The Campaign Fox product.
No, you cannot add outside leads to the list in which your Campaign Fox message series goes to. Only our opt-in leads will be used.

9) Can I upload outside leads to the Basic Autoresponder product.
Yes, you can upload outside leads to the Basic Autoresponder product. You will simply need to have them in the correct format for uploading. You can also format the default settings in the Autoresponder system that can match how your leads are already formatted. You will also receive a full import report to your email address, as well as in the the Autoresponder system.

10) How do I setup an ad-tracking link.
First you need to purchase the ability to create and use the ad-tracking link. When you have the product, you will need to click on the "ad-tracking" link in your DigitalAdGear members area. Then click on "create new tracking campaign". Then fill in the URL (web address) you wish to be tracked. Then fill in the "name" field. (Please do not include any spaces, numbers, or special characters in the "name" field.) Then click "create ad" and use the url that the ad-tracking program gives you on the next page.

11) Can I have multiple ad-tracking links.
Yes, absolutely you can. Once you purchase the ad-tracking ability, you can create as many tracking links as you need.

12) Can I have multiple Autoresponder accounts.
With the Basic autoresponder account, you can have as many lists, and as many message campaigns as you'd like. You do not need multiple accounts to log into.

13) How much commission do I earn.
We payout a total of 20% commissions on all products sold. We pay in a 2-tier format. We payout 15% on all direct referral sales, and 5% on all sales that your referrals make. You do not have to be a paying customer to be an affiliate. We pay our commissions 30 days after the month ending in which commissions were earned. That means that if you earned commissions in May, we will pay those commissions to you at the end of June.

14) Can I be a free affiliate.
Yes, you may join as a free affiliate from any of our sign-up pages. When you get to the "product purchase" page, simply scroll to the bottom and click the box that says "no thanks, I want to be a free affiliate".

15) I didn't get the "test" email from my campaign.
All test emails should be going out. Please check the "bulk bin" or check the security settings in your email program in case it was filtered. Please allow some time for the test email to go through if it does not go through right away. If your test never comes through please try testing with a different email address as your ISP may be filtering it out completely due to the content of your email.

16) Why can't I see my Campaign Fox message series.
We cannot show the message series that we create because the way that Campaign Fox is setup, we could not prevent people from stealing the message series that we created, and use it with another autoresponder. The message series is a copyrighted product, and cannot be shown to prevent theft of the material.

17) Can I add leads to the list that my Campaign Fox message series is already going out to.
No, no outside leads can be added to the Campaign Fox list.

18) Do you offer a guarantee that I will make money.
No, we cannot guarantee that you will make any money from the promotions that are sent.

19) How do I know if people are opening my e-mails.
The best way to track if people are opening your emails, is to use an ad-tracking link inside your email. That way you can gauge how many people are looking at your ad/website.

20) How do I get a refund.
Transactions later than 30 days old cannot be refunded. For the Basic Autoresponder System, and Leads...No refunds will be given once paid for. As there is no determining proof that you have not used them. Once leads are delivered, they are assumed to be used. For Campaign Fox, refunds are only given if the campaign series has not started yet. If the message series has been created and the message series has begun, the product will continue to run, and is therefore marked as "used". No refunds will be given for ad-tracking, as that is assumed as "used" once it is purchased. (Please see our Terms of Service for chargeback fines.) Bulk mail campaign credits are not refundable. They can however be exchanged for other types of advertising we offer. Please submit a support request for questions about this.

21) How long will it take to have my bulk mail campaign sent out.
Typically it takes between 7-10 days to go through the approval process and get started with the mailing. Once the mailing has started it only takes a few hours to send to the list. Please check the "campaign status" area in your DigitalAdGear members area to see if/when your campaign was approved, and also see the "estimated send date". It will be marked as "sent" once your campaign has been sent.

22) Isn't bulk mailing, spamming.
No, all the leads that we send mail to are opt-in leads in which we have proof that they have opted-in. Including the IP address of the computer in which they opted into, and the date/time stamp.

23) What if I get accused of spamming.
If you do get accused of spamming, send us the email address of the spam complainer, and we will be happy to provide you with the opt-in proof.

For all Existing DigitalAdGear.com members, please log into your members area here, and
use the support desk for help.

For all Non-Member questions, please create an account here, to utilize the help desk feature.

Thank You,
DigitalAdGear.com Support Team